Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Business Process Management Maturity Benchmarks: Waste Management/Environmental Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows waste management/environmental organizations to…
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Data and Measures|
Digital and Its Role in Process: Services Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Process Classification Framework|
APQC Process Classification Framework (PCF) – Life Sciences PCF - PDF Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
Measure Spotlight Results
(1 - 5 of 3863 Results)Personnel cost to perform the HR function as a percentage of total HR function cost
Number of business entity employees per FTE in HR administration
Number of business entity employees per FTE in learning administration
Number of business entity employees per FTE that performs payroll administration activities
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
