Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Telecommunications Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Planning and Management Accounting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Telecommunication Industry
Prepared using  data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Skills Gaps Survey Results Snapshot: Telecommunications Industry
This report explores the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Data and Measures|
Fixed Assets Key Benchmarks: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Manage fixed-asset project accounting…
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Data and Measures|
Supply Chain Planning Key Benchmarks: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® in Supply Chain Planning, this document highlights key performance indicators (KPIs) and median metric values for supply…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
IT Organization Performance Key Benchmarks: Telecommunications Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
Product Development Key Benchmarks: Telecommunications Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the…
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Data and Measures|
Engagement and Retention: Survey Results Snapshot for the Telecommunications Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent Management Performance…
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Data and Measures|
Procurement Key Benchmarks: Telecommunications Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Telecommunications Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” in the…
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Data and Measures|
Procurement Technology and Automation: Telecommunications Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Procurement Supplier Risk Management: Telecommunications Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
Measure Spotlight Results
(1 - 5 of 3486 Results)Total company employee FTEs served per change management/training FTE
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
Total company employees served per North American HR shared services center workforce administration specialist FTE
