Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Workforce Practices in Logistics: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Logistics Key Benchmarks: Industrial Products Industry
Featuring data reflecting only 2022 performance from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicators (KPI) benchmarks…
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Data and Measures|
Evolution of Benchmarking 2022: Manufacturing Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
2021 PPM Priorities and Challenges: Manufacturing Sector
This manufacturing sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Presentation Slides|
APQC Finance Analytics Study Report Out and Cementos Argos Case Study
Analytics is an increasingly important part of finance’s role as strategic business partner, helping derive key business insights and support better decision making by…
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Webinars & Videos|
APQC Finance Analytics Study Report Out and Cementos Argos Case Study
Analytics is an increasingly important part of finance’s role as strategic business partner, helping derive key business insights and support better decision making by…
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Data and Measures|
Promoting KM and Making It Stick in the Industrial Products Industry
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
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Reports & White Papers|
Operational KPI Benchmarking: Survey Summary
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Data and Measures|
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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This collection is part of an APQC series highlighting notable knowledge management (KM) programs by industry. The following profiles on industrial products and manufacturing…
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Organizations have shifted focus from minimizing talent's costs towards maximizing talent's potential. They are transforming HR and HCM to drive business growth. Making this…
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Collections|
Open Innovation Enablers
This collection includes key enablers for open innovation identified in APQC's study Open Innovation: Enhancing Idea Generation Through Collaboration. Leading organizations…
Measure Spotlight Results
(1 - 5 of 3771 Results)Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
Personnel cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
Total cost of IT development and maintenance, excluding depreciation/amortization, per $1,000 revenue
Total cost of IT planning and management, excluding depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
