
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Sales and Operations Planning at Tata Steel Europe
APQC interviewed Julia Bramble, the director of business planning, and Svend Lassen, the head of reporting and data analytics, about Tata Steel Europe’s sales and operations…
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Infographics|
What Makes Tata Steel Excellent at KM?
Tata Steel earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the enterprise level. This…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Case Study|
Excellence in Knowledge Management at Tata Steel
Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Data and Measures|
Promoting KM and Making It Stick in the Industrial Products Industry
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
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Reports & White Papers|
Operational KPI Benchmarking: Survey Summary
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Data and Measures|
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Collections|
Knowledge Management Profiles by Industry
The case studies in this collection are part of an APQC series highlighting notable knowledge management (KM) programs by industry. Each profile summarizes: the…
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This collection is part of an APQC series highlighting notable knowledge management (KM) programs by industry. The following profiles on industrial products and manufacturing…
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Collections|
Knowledge Management Maturity Industry Reports
APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. The reports in this…
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Data and Measures|
Knowledge Management Maturity Industry Report: Industrial Products
APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. This report compares…
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Organizations have shifted focus from minimizing talent's costs towards maximizing talent's potential. They are transforming HR and HCM to drive business growth. Making this…
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Collections|
APQC Industry Insights
Have you ever been asked how your organization's performance compares to the best in your industry? APQC has the resources you need to answer these questions. View the…