
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
What Makes Tata Steel Excellent at KM?
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Articles
Communities of Practice: Advice from KM Leaders
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Case Study
Excellence in Knowledge Management at Tata Steel
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Articles
Making the Case for KM to STEM Workers and Leaders
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Data and Measures
Promoting KM and Making It Stick in the Industrial Products Industry
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Reports & White Papers
Operational KPI Benchmarking: Survey Summary
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Data and Measures
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
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Collections
Knowledge Management Profiles by Industry
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Collections
Knowledge Management Profiles by Industry: Industrial Products and Manufacturing
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Collections
Knowledge Management Maturity Industry Reports
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Data and Measures
Knowledge Management Maturity Industry Report: Industrial Products
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Collections
Talent Optimization: Change Management, Process, and Technology Maturity
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Collections
APQC Industry Insights
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration