Resource Library

Reasons To Invest In Content Management Executive Summary

Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…

Reasons To Invest In Content Management

The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…

Business Process Management Maturity Benchmarks: Non-Profit Industry

This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Non-profit organizations to assess their…

Applying Knowledge Management in the Business: Education/Non-Profit Industry Survey Report

In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business.  This…

MSI Reproductive Choices: Finance Talent Management in a Global Nonprofit Organization

MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…

Knowledge Management at Robert Wood Johnson Foundation

Robert Wood Johnson Foundation (RWJF) is America’s largest philanthropic foundation dedicated solely to health. Based in Princeton, N.J., it funds a wide array of research…

A Strategy and Action Plan for KM Transformation at the Asian Development Bank

How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…

The Intersection of KM and Diversity, Equity, and Inclusion

Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…

The Future of KM from a Development Perspective with Sarah Cummings

On this podcast, APQC’s Mercy Harper talks with Sarah Cummings, Public-Private Partnership and Research Uptake Expert at Wageningen University and founder of the KM for…

Tools and Templates for Lessons Learned

APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…

Knowledge Management Trends Survey Report: Education and Non-Profit Industries

In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…

What Makes Teach for America Excellent at KM?

Teach for America earned APQC's 2021 Excellence in KM Recognition in honor of achieving Level 3 on APQC's KM Capability Assessment Tool at the enterprise level. This…

Fixing Process & Knowledge Productivity Problems Survey Report: Non-Profit

Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…

Excellence in Knowledge Management at Teach for America

Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…