Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Data and Measures|
Accounts Payable Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Collections|
Getting Started with Predictive Workforce Analytics
This collection contains content to help organizations learn about conducting predictive workforce analytics. The content was created as part of a joint-research project…
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Infographics|
Predictive Workforce Analytics: Do's and Don'ts
Get advice from predictive workforce analytics best-practices organizations. Find out their recommendations and cautions for organizations just getting started with…
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Data and Measures|
Key General Accounting and Reporting Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Promoting KM and Making It Stick in the Industrial Products Industry
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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MSA wanted to increase collaboration and sharing across its global design centers in order to boost innovation, upskill engineers, reduce rework, and make R&D projects more…
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Reports & White Papers|
Operational KPI Benchmarking: Survey Summary
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Data and Measures|
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Global safety product designer MSA Corp. has communities of practice (CoPs) that support knowledge sharing within its engineering disciplines. The KM team recently developed…
Measure Spotlight Results
(1 - 5 of 3771 Results)Cycle time in calendar days (including weekends) from identification of change in risk until changes to risk management policies and procedures are completed and ready for deployment/communication/implementation by the business entity
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
Cycle time in days from reporting of a control violation until investigation is completed and remediation steps/control changes are developed
Cycle time in business days to process the payroll
Cycle time in days from receipt of invoice until approved and scheduled for payment
