Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Operational KPI Benchmarking: Survey Summary
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Data and Measures|
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries…
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Organizations have shifted focus from minimizing talent's costs towards maximizing talent's potential. They are transforming HR and HCM to drive business growth. Making this…
Measure Spotlight Results
(1 - 5 of 3771 Results)Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
Personnel cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
Total cost of IT development and maintenance, excluding depreciation/amortization, per $1,000 revenue
Total cost of IT planning and management, excluding depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
