Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Procurement Key Benchmarks: Media and Entertainment Industry
With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the media and entertainment industry. …
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Data and Measures|
Accounts Payable Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Reward and Retain Key Benchmarks: Media and Entertainment Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Data and Measures|
Finance Organization Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Data and Measures|
Talent Acquisition Key Benchmarks: Media and Entertainment Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Source, recruit, and select employees process for…
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Data and Measures|
HCM Strategy Key Benchmarks: Media/Entertainment Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Data and Measures|
AI in the Finance Function Survey Report: Media and Entertainment Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in media and entertainment…
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Data and Measures|
AI in Customer Service: Media and Entertainment Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the media and…
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Data and Measures|
Accounts Payable Key Benchmarks: Media and Entertainment Industry
Prepared using APQC's Open Standards Benchmarking in accounts payable survey, this table highlights Accounts Payable and Expense Reimbursement (APER) key performance…
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Data and Measures|
HR Function Key Benchmarks: Media and Entertainment Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the media and…
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Data and Measures|
Procure-to-Pay: Structure and Automation Report: Media and Entertainment Industry
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Data and Measures|
IT Organization Performance Practices Report: Media & Entertainment Industry
This presentation provides a summary of practices in the media and entertainment industry related to strategy/structure, analytics, management of electronic information, IT…
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Data and Measures|
Product Development Key Benchmarks: Media and Entertainment Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the media and…
Measure Spotlight Results
(1 - 5 of 3648 Results)Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
Total cost of continuing operations as percentage of revenue
