Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Procurement Key Benchmarks: Services Industry
With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the services industry. Metrics…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Infographics|
What Makes Arup Excellent at KM?
Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Collections|
Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Articles|
Knowledge Transfer at Shepley Bulfinch
This profile is part of an APQC series highlighting notable knowledge management programs by industry. Shepley Bulfinch’s knowledge capture and transfer initiatives were…
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Data and Measures|
Promoting KM and Making It Stick in the Services Industry
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Webinars & Videos|
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Community Call)
In this webinar, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert…
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Presentation Slides|
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer
In this presentation, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert…
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Shepley Bulfinch had a well-established practice of one-on-one mentoring but wanted a more systematic approach to capturing and transferring knowledge. The organization does…
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Presentation Slides|
Experiments in Tacit Knowledge Transfer
As the oldest continuously running architecture firm in the country, Shepley Bulfinch is no stranger to knowledge transfer; however, many practices were undocumented and didn…
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APQC’s 2017 Next-Generation Communities of Practice study identified five classic engagement strategies that remain popular in modern communities: executive support and…
Measure Spotlight Results
(1 - 5 of 3771 Results)Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
Personnel cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
Total cost of IT development and maintenance, excluding depreciation/amortization, per $1,000 revenue
Total cost of IT planning and management, excluding depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
