Resource Library

APQC Process Classification Framework (PCF) - Airline - Excel Version 6.1.0

Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…

How to Build KM into Daily Work: Executive Summary

This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…

Embed KM Support Roles in the Business

In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…

Integrate KM into Performance Evaluations and Criteria for Career Progression

Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…

Build KM into the Structures That Define and Guide Work

Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…

Make It Easy to Contribute, Access, and Reuse Enterprise Knowledge

Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…

Design KM Solutions to Tackle a Clear Business Problem

Knowledge management (KM) is never one-size-fits-all. A KM team must understand organizational needs and then pick KM tools and approaches that will best serve each group of…

How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy

This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…