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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Articles
The Role of Enterprise Social Networking in Communities of Practice
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Articles
Getting the KM Message Right at Nalco Water
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Articles
Funding for Business Process Management
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Articles
Business Cases and Funding Models for Business Process Management
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Articles
Roles and Time Allocations for Business Process Management
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Articles
Proven Benefits of Business Process Management
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Articles
Best Practices to Create an Enterprise Process Model
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Collections
Talent Optimization: Change Management, Process, and Technology Maturity (Collection)
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Presentation Slides
A Customer-centric Approach to Connecting People to Content - January 2015 - KM Community Call (slides)
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Presentation Slides
Connecting People to Content: Knowledge Transfer Session Presentation
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Collections
Knowledge Management Profiles by Industry: Industrial Products and Manufacturing (Collection)
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Collections
The ASQ Global State of Quality Research 2013 (Collection)
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Collections
Putting Knowledge in the Flow of Work (Collection)
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
