Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Data and Measures|
Virtual Collaboration in the Software Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Webinars & Videos|
Using AI to Identify Skill Gaps and Surface Hidden Expertise
With more than 90 percent of the workforce remote today, simplifying where to source knowledge and expertise has become a critical challenge with a serious impact on…
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Presentation Slides|
Using AI to Identify Skill Gaps and Surface Hidden Expertise
With more than 90 percent of the workforce remote today, simplifying where to source knowledge and expertise has become a critical challenge with a serious impact on…
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Webinars & Videos|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Presentation Slides|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Webinars & Videos|
Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…
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Presentation Slides|
Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…