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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
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Case Study
Preparing for the Next Level of Financial Planning and Analysis: Abt Associates Inc. Case Study
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Case Study
FP&A as a Tool for Change: SME Insights from Abt Associates Inc.
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Presentation Slides
The Language of Engagement
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Articles
Changing Culture and Driving Engagement with the Community Roundtable
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Reports & White Papers
Operational KPI Benchmarking: Survey Summary
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Data and Measures
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
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Data and Measures
Key Accounts Receivable Benchmarks at a Glance: Retail and Wholesale Industry
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Articles
Integrate Supplier Metrics into Scorecards
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Articles
Practical Knowledge Sharing for Colleagues by Colleagues at AbbVie
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Presentation Slides
Applying a 'For Colleagues, By Colleagues' KM Strategy (Slides)
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Articles
Community of Practice Analytics
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Articles
Provide Training and Guidance for Community of Practice Roles
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
