Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
2025 Financial Management Priorities and Challenges: Retail and Wholesale Industry
APQC conducted its annual survey of finance professionals to explore the focus areas, initiatives, and challenges APQC members and customers are addressing in 2025. Topics…
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Data and Measures|
Finance Organization Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for retail and…
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Data and Measures|
Delegation of Authority Policy Practices: Retail and Wholesale Industry
APQC conducts survey research on delegation of authority policy to help organizations assess the structure, performance, and practice of their finance functions against peers…
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Data and Measures|
Finance Shared Services Key Benchmarks: Retail and Wholesale Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the retail and…
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Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Collections|
Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Collections|
Planning and Management Accounting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Collections|
Customer Credit and Invoicing Practices
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Practices: Retail and Wholesale Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Payroll Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Controls: IT Information Governance Practices Report - Retail and Wholesale Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Security and Regulatory Compliance: IT Information Governance Practices Report - Retail and Wholesale Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Accounts Receivable Practices: Retail and Wholesale Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
Measure Spotlight Results
(1 - 5 of 1150 Results)Enterprise revenue per enterprise FTE
Enterprise revenue per enterprise employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
Business entity revenue per business entity FTE
