
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles
KM Adoption and Behavior Change: Advice from KM Leaders
-
Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
-
Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
-
Articles
KM and Covid-19: Stories from the Front Line
-
Articles
How KM Innovates Through Disruption and Change
-
Tools & Templates
Microsoft’s Community Culture Accelerators: Examples
-
Articles
Using Culture Accelerators to Super Charge Communities at Microsoft
-
Presentation Slides
Use Culture Accelerators to Super Charge Communities
-
Webinars & Videos
Use Culture Accelerators to Super Charge Communities
-
Data and Measures
Innovation in the Face of Disruption: Services Industry Report
-
Case Study
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
-
Data and Measures
Promoting KM and Making It Stick in the Services Industry
-
Articles
How to Engage Business Stakeholders in Knowledge Mapping
-
Articles
Implementing Expertise Location at Deloitte
-
Articles
Five Classic Engagement Tactics for Communities of Practice
Featured Resources
Staff Selections
-
Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
-
Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
-
Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
-
Reports & White Papers
10 Steps to Get a KM Program Off the Ground
-
Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement