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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
KM Adoption and Behavior Change: Advice from KM Leaders
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Articles
KM and Covid-19: Stories from the Front Line
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Articles
How KM Innovates Through Disruption and Change
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Tools & Templates
Microsoft’s Community Culture Accelerators: Examples
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Articles
Using Culture Accelerators to Super Charge Communities at Microsoft
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Presentation Slides
Use Culture Accelerators to Super Charge Communities
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Webinars & Videos
Use Culture Accelerators to Super Charge Communities
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Data and Measures
Innovation in the Face of Disruption: Services Industry Report
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Case Study
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
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Data and Measures
Promoting KM and Making It Stick in the Services Industry
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Articles
How to Engage Business Stakeholders in Knowledge Mapping
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Articles
Implementing Expertise Location at Deloitte
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Articles
Five Classic Engagement Tactics for Communities of Practice
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
