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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Content Delivery for the Digital Workplace
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Webinars & Videos
Content Delivery for the Digital Workplace
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Case Study
Excellence in Knowledge Management at Mercer
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Presentation Slides
Getting More Value Out of Content (Slides)
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Webinars & Videos
Getting More Value Out of Content (Community Call)
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Articles
Iknow LLC Explains How to Get More Value Out of Content with Auto-classification
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Presentation Slides
Getting More Value Out of Content with Auto-classification (Slides)
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Articles
Using Mobile Apps to Deliver Knowledge at the Teachable Moment
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Case Study
Knowledge Management at Wipro
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Articles
A People-focused Vision of KM at Cisco Systems
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Presentation Slides
How "Upskilling" Employees and Customers via Search Drives the Bottom Line
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Articles
How Tokyo Electron America and Deltek Leverage Search Technology to Drive the Bottom Line
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Presentation Slides
The Intersection of Content Delivery, Expertise Location, and Social Collaboration
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Articles
APQC Explores the Intersection of Content, Expertise Location, and Social Collaboration
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Presentation Slides
Connecting People and Knowledge - A Two-Pronged Approach
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
