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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Engagement & Employee Experience Spotlights: Services Industry
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Reports & White Papers
HR Technology and Analytics Practices: Services Industry
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Presentation Slides
Digital Process Transformation: A Value-Driven Approach
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Articles
Driving Value in Digital Process Transformation
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Presentation Slides
Content Delivery for the Digital Workplace
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Webinars & Videos
Content Delivery for the Digital Workplace
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Articles
7 Techniques to Keep Your Employee Engagement Strategy Up to Date
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Case Study
Excellence in Knowledge Management at Mercer
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Articles
Design Thinking for Knowledge Management
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Articles
Applying Agile in Knowledge Management
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Case Study
Transforming the Employee Experience at IBM
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Presentation Slides
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Slides)
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Webinars & Videos
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Community Call)
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Articles
The Employee Experience 101: An Interview with IBM’s Benoit Hardy-Vallée
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Presentation Slides
Transforming the Employee Experience at IBM (Slides)
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
