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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Articles
AI and Smart Technologies: Advice from KM Leaders
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
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Articles
Applying a KM Recommendation Engine at Cognizant
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Collections
KM Conversations: KM for a Smarter, More Automated World
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Articles
Using AI for Better Content Management at Mercer
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Articles
Leveraging KM Technology Through Crisis and Disruption
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Webinars & Videos
Embedding Intelligence in KM: Cognizant Technology Solutions
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Presentation Slides
Embedding Intelligence in KM: Cognizant Technology Solutions
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Webinars & Videos
The Mercer Brain: The Brain Behind Content Findability
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Presentation Slides
The Mercer Brain: The Brain Behind Content Findability
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Data and Measures
Innovation in the Face of Disruption: Services Industry Report
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Articles
Adapting KM to Digital: Mercer and Cognizant Explain How They Use Automation and AI
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
