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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Promoting KM and Making It Stick in the Petroleum and Chemical Industries
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Articles
Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
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Reports & White Papers
Operational KPI Benchmarking: Survey Summary
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Data and Measures
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
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Data and Measures
Key Accounts Receivable Benchmarks at a Glance: Retail and Wholesale Industry
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Data and Measures
KM Benchmarks and Metrics: Petro-Chemical Industry Report
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Tools & Templates
Knowledge Mapping Workflows
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Articles
How to Engage Business Stakeholders in Knowledge Mapping
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Articles
How Knowledge Mapping Drives Knowledge Transfer
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Articles
Analyzing Knowledge Risks and Gaps
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Articles
How Blockchain Improves Performance in Oil and Gas Supply Chains
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Presentation Slides
Knowledge Mapping in Action (Slides)
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Webinars & Videos
Knowledge Mapping in Action (Community Call)
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Articles
Knowledge Mapping in Action (Executive Summary)
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
