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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2019 Knowledge Management Priorities in the Healthcare & Pharmaceutical Industries
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Articles
Analyzing Knowledge Risks and Gaps
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Webinars & Videos
Knowledge Mapping in Action (Community Call)
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Presentation Slides
Knowledge Mapping in Action
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Articles
Knowledge Mapping in Action (Executive Summary)
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Reports & White Papers
Knowledge Mapping in Action (Best Practices Report)
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Articles
Learning Lessons Through After-Action Reviews at Merck
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Presentation Slides
Building Learning and Continuous Improvement into Everyday Work
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Articles
Leveraging SharePoint for Engaging and Cost Effective KM Tools at Pfizer
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Presentation Slides
Leveraging SharePoint for Engaging and Cost Effective KM Tools
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Data and Measures
Knowledge Management Maturity Industry Report: Pharmaceutical
Featured Resources
Staff Selections
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Benchmarking Fundamentals
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Articles
What is Social Learning?
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Articles
Uncollectable Balances as a Percentage of Revenue
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Infographics
Content and Collaboration in Microsoft 365
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Collections
Understanding Procurement Benchmarks and Best Practices
