Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Webinars & Videos|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Collections|
Putting Knowledge in the Flow of Work
This collection aggregates content from APQC's Putting Knowledge in the Flow of Work Best Practices Study. The collection includes an overview and full report detailing the…
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Articles|
Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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To remain competitive, companies need to capture critical knowledge from experts and experienced employees and then transfer that knowledge to others. In this article, you’ll…
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Webinars & Videos|
Knowledge Mapping in Action (Community Call)
In this webinar, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The webinar explains why…
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Presentation Slides|
Knowledge Mapping in Action
In this presentation, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The presentation…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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Reports & White Papers|
Knowledge Mapping in Action (Best Practices Report)
This best practices report outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, and analyzing knowledge maps. It also…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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All the best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have explicit roles for community support. This article summarizes…
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Articles|
Community of Practice Analytics
Several best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study use advanced analytical capabilities to evaluate their communities…
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Articles|
Connecting People Through Communities
Communities of practice are an excellent mechanism for facilitating connections among colleagues. Past research identified three features that help communities enable people…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
