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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Webinars & Videos
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Articles
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Articles
Embed KM Support Roles in the Business
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Articles
Engaging Experts in KM at Samaritan’s Purse
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Articles
Leveraging Expert Leaders to Enable People-Focused KM at Arup
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Presentation Slides
Leveraging SMEs as KM Practitioners in a Humanitarian INGO
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Presentation Slides
The People Factor - Developing Competitive Advantage Through Sharing
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Data and Measures
KM Benchmarks and Metrics: Services Industry Report
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Case Study
Knowledge Management at Wipro
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Case Study
Knowledge Management at Management Sciences for Health
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
