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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Developing an Enterprise Knowledge Management Strategy at the U.S. Pharmacopeia
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Articles
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
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Webinars & Videos
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
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Collections
Excellence in Knowledge Management 2019
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Case Study
Excellence in Knowledge Management at Mercer
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Infographics
What Makes Grant Thornton Excellent at KM?
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Articles
Applying Agile in Knowledge Management
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Case Study
Excellence in Knowledge Management at Grant Thornton
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Data and Measures
2019 Knowledge Management Priorities in the Services Industry
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Data and Measures
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
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Tools & Templates
APQC's KM Stakeholder Criteria Worksheet
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Articles
Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
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Articles
Determine the Knowledge Management Value Proposition for the Organization and Employees
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Data and Measures
KM Benchmarks and Metrics: Services Industry Report
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
