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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Data and Measures
Virtual Collaboration in the Software Industry
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Webinars & Videos
Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
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Presentation Slides
Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
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Infographics
What Makes Tata Steel Excellent at KM?
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Articles
Communities of Practice: Advice from KM Leaders
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Case Study
Excellence in Knowledge Management at Tata Steel
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Webinars & Videos
Using AI to Identify Skill Gaps and Surface Hidden Expertise
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Presentation Slides
Using AI to Identify Skill Gaps and Surface Hidden Expertise
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Articles
Engaging Customers in Knowledge Management at CyberArk
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Retail and Wholesale Industry
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Webinars & Videos
Connect the Virtual Workplace Using Intelligent Search
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Presentation Slides
Connect the Virtual Workplace Using Intelligent Search
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Articles
Applying a KM Recommendation Engine at Cognizant
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Collections
KM Conversations: KM for a Smarter, More Automated World
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
