Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
IT Organization Performance Practices Report: Telecommunications Industry
This presentation provides a summary of practices in the telecommunications industry related to strategy/structure, analytics, management of electronic information, IT…
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Data and Measures|
IT Organization Performance Practices Report: Pharmaceutical Industry
This presentation provides a summary of practices in the pharmaceutical industry related to strategy/structure, analytics, management of electronic information, IT…
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Data and Measures|
IT Organization Performance Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
IT Organization Performance Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
How IT Moves to the Cloud Practices Report: Pharmaceutical Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
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Data and Measures|
2021 Strategic Outlook Information Management and Search: Pharmaceutical Industry Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
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Data and Measures|
IT Application Development and Maintenance Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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Webinars & Videos|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Presentation Slides|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Webinars & Videos|
Blockchain: Assessing the Realities and Opportunities of Implementation in Supply Chains
In this November 2018 APQC webinar, hear from Mark Toohey, an experienced commercial lawyer and a leading legal expert on blockchain technology, as he shares insights on the…
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Presentation Slides|
Blockchain: Assessing the Realities and Opportunities of Implementation in Supply Chains
In this November 2018 APQC webinar, hear from Mark Toohey, an experienced commercial lawyer and a leading legal expert on blockchain technology, as he shares insights on the…
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Presentation Slides|
Leveraging SharePoint for Engaging and Cost Effective KM Tools
At APQC's 2016 Knowledge Management (KM) Conference, Matt Gehrig, who works in business technology for Pfizer Global Services (PGS), discussed how PGS is leveraging out of…
Measure Spotlight Results
(1 - 5 of 464 Results)Length in years of information architecture planning horizon
Number of FTEs that perform IT processes per $1 billion revenue
Number of end users serviced by the IT function per IT function FTE
Percentage of total IT cost, excluding depreciation/amortization, allocated to growth/transformation of the business
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
