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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Engagement & Employee Experience Spotlights: Services Industry
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Articles
7 Techniques to Keep Your Employee Engagement Strategy Up to Date
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Case Study
Transforming the Employee Experience at IBM
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Articles
The Employee Experience 101: An Interview with IBM’s Benoit Hardy-Vallée
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Presentation Slides
Transforming the Employee Experience at IBM (Slides)
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Webinars & Videos
Transforming the Employee Experience at IBM (Webinar)
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Data and Measures
Talent Management Industry Spotlight - Services
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Data and Measures
Reward and Retain Employees Industry Spotlight: Services
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Data and Measures
Key Human Capital Management Benchmarks: Talent Management for the Services Industry
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Data and Measures
Key Reward and Retain Employees Benchmarks: Services Industry
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Collections
Recruiting, Selecting, and Retaining Talent (Collection)
Featured Resources
Staff Selections
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
