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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Achieving Benchmarking Excellence at Boeing
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Presentation Slides
Benchmarking: Two Tales of Success
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Webinars & Videos
Benchmarking: Two Tales of Success
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Data and Measures
The 2016 Value of Benchmarking in the Professional Services Industry
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Process Classification Framework
APQC Process Classification Framework (PCF) – Health Insurance Payor – PDF Version 6.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) – Health Insurance Payor – Excel Version 6.1.1
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
