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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Enterprise Content and Collaboration in the Cloud
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Data and Measures
Virtual Collaboration in the Healthcare Industry
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Articles
KM and Covid-19: Stories from the Front Line
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Collections
KM Conversations: Engaging Employees in Virtual Collaboration
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Webinars & Videos
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Articles
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Data and Measures
Innovation in the Face of Disruption: Healthcare/Pharmaceuticals Sector Report
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Enterprise Content and Collaboration in the Cloud: Healthcare Industry
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Infographics
What Makes BUPA Excellent at KM?
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Articles
How to Build KM into Daily Work: Executive Summary
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Articles
Embed KM Support Roles in the Business
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
