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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Articles
KM and Covid-19: Stories from the Front Line
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Collections
KM Conversations: Engaging Employees in Virtual Collaboration
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Webinars & Videos
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Articles
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Infographics
What Makes BUPA Excellent at KM?
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Case Study
Excellence in Knowledge Management at Bupa
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Presentation Slides
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
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Articles
Connecting People to Internal Knowledge at Medtronic
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Case Study
How Pfizer Deploys Knowledge Management at the Site Level
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Articles
Learning Lessons Through After-Action Reviews at Merck
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Articles
Practical Knowledge Sharing for Colleagues by Colleagues at AbbVie
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Articles
Using Knowledge Mapping to Extract Technical Expertise at Eli Lilly & Co.
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Presentation Slides
Applying a 'For Colleagues, By Colleagues' KM Strategy
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
