Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue…
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Data and Measures|
Becoming an Effective Finance Business Partner: Services Industry Survey Report
Business stakeholders have always needed a key point of contact within finance to provide answers and guidance. As the importance of data-based decisions has grown and the…
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Data and Measures|
Workforce Diversity, Equity, and Inclusion: Healthcare Industry Survey Report
Find out how organizations across industries and the globe are approaching diversity, equity, and inclusion. Based on a survey of DEI leaders, this report provides insights…
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Data and Measures|
Evolution of Benchmarking 2022: Healthcare Payer
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Healthcare Provider
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Applying Knowledge Management in the Business: Services Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Healthcare/Pharmaceutical Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Managing Mergers and Acquisitions: Healthcare Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
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Data and Measures|
Finance Shared Services Key Benchmarks: Services Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these services industry benchmarks highlight key performance indicators (KPI)…
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Presentation Slides|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Webinars & Videos|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Tools & Templates|
Request for Proposal (RFP) Cost Template for a Supply Chain Control Tower
This request for proposal (RFP) cost template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Solution Template for a Supply Chain Control Tower
This request for proposal (RFP) solution template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Addendum for a Supply Chain Control Tower
This template is an addendum to a Request for Proposal (RFP) that was issued in November 2017 for the Global Family Planning Visibility and Analytics Network (VAN)…
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