Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
-
At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
-
Case Study|
Excellent Content Management at Mercer
Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a…
-
Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
-
Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a…
-
Webinars & Videos|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
-
Infographics|
What Makes BUPA Excellent at KM?
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. This infographic…
-
Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
-
Case Study|
Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…