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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Infographics
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    What Makes BUPA Excellent at KM?

    Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. This infographic…

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Banner promoting APQC's Transferring Critical Knowledge Online Training Course with the image of two outlines of heads facing each other. The head outlines are made up of small figures of people walking and there is a line of people walking going from the top of one head to the other