Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Data and Measures|
Key General Accounting and Reporting Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Excellence in Knowledge Management 2022
APQC recognized five organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2022. The recognition is based on analysis from APQC’s KM…
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Customer Credit and Invoicing Practices
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Customer Credit and Invoicing Practices: Government/Military Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Payroll Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Controls: IT Information Governance Practices Report - Government/Military Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Strategy and Culture: IT Information Governance Practices Report - Government/Military Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Security and Regulatory Compliance: IT Information Governance Practices Report - Government/Military Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
IT Information Governance Practices Report: Government/Military Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
AI: IT Information Governance Practices Report - Government/Military Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Technology Strategy and Decision Making in Supply Chain: Government/Military Industry
As part of ongoing research in supply chain, APQC gathered information on the latest technology strategy and decision-making trends across different areas in supply chain…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: Government/Military Industry
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Accounts Receivable Practices: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…