Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Food and Beverage Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
-
Collections|
Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
-
Data and Measures|
AI in the HR Function Survey Report: Software/Technology Industry
In the second half of 2024, HR leaders from across the globe and across industries answered questions about their objectives for using AI, practices related to using AI, and…
-
Collections|
AI in the HR Function
AI is expected to transform how HR works, what HR works on, and how HR engages with key stakeholders.In the second half of 2024 APQC conducted an Open Standards Benchmarking®…
-
Collections|
Manufacturing Key Benchmarks
These manufacturing benchmarks were prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing. This collection includes articles that provide median…
-
Data and Measures|
Supply Chain Planning Data and Process Management: Food/Beverage Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
-
Data and Measures|
Supply Chain Planning Technology and Visibility: Food/Beverage Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
-
Data and Measures|
2025 KM Priorities and Predictions Survey Report: Software/Technology Industry
To kick-start 2025, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess the…
-
Data and Measures|
Supply Chain Planning Strategy and Culture: Food/Beverage Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
-
Data and Measures|
Finance Organization Key Benchmarks: Food and Beverage Manufacturers Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for food and…
-
Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Software/Technology Industry
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
-
Case Study|
How Sushi Express Leveraged Digital Technology to Build a Business Platform Extending Their Footprint in Asia
Sushi Express Group, a leading brand in the QSR (Quick Service Restaurant) sector, faces rapidly changing market demands and an increasingly competitive environment. As a…
-
Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
-
Collections|
Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
-
Data and Measures|
Delegation of Authority Policy Practices: Food and Beverage Industry
APQC conducts survey research on delegation of authority policy to help organizations assess the structure, performance, and practice of their finance functions against peers…
Measure Spotlight Results
(1 - 5 of 3935 Results)Total enterprise cost to perform the process group "redeploy and retire employees" per $1,000 enterprise revenue
Overhead cost to perform the enterprise HR function as a percentage of total enterprise HR function cost
Total enterprise cost to perform the process group "recruit, source, and select employeees" per enterprise employee
Total enterprise cost to perform the process group "manage employee information and analytics" per enterprise FTE
Percentage of total enterprise HR function cost allocated to process group "reward and retain employees"
