Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Customer Satisfaction Survey Report: Services
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
Measure Spotlight Results
(1 - 5 of 29 Results)Total cost to perform the process "manage employee relations" per $1,000 revenue
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
Personnel cost to perform the process "manage employee relations" per business entity employee
