Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Payroll Key Benchmarks: Food and Beverage Manufacturers Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Healthcare Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Articles|
Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Articles|
Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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Case Study|
Preparing for the Next Level of Financial Planning and Analysis: Vera Whole Health Inc. Case Study
Vera Whole Health is a quickly expanding company that needed a flexible FP&A approach and toolkit to refine its budgeting and forecasting processes. This case study details…
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Data and Measures|
Preparing for the Next Level of Financial Planning and Analysis: Healthcare Industry Spotlight
APQC and the Association for Financial Professionals (AFP) conducted a survey to understand where Financial Planning & Analysis (FP&A) stands regarding current tools,…