Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Training and Development Key Benchmarks: Telecommunications Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
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Data and Measures|
Training and Development Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
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Collections|
Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
The Onboarding Experience of Today's Workforce Survey Report: Financial Services/Banking Industry
A number of trends have employers questioning whether the onboarding they offer meets business and employee needs today.Demand for onboarding is on the rise. Shorter employee…
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Data and Measures|
AI in the HR Function Survey Report: Financial Services/Banking Industry
In the second half of 2024, HR leaders from across the globe and across industries answered questions about their objectives for using AI, practices related to using AI, and…
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Data and Measures|
AI in the HR Function Survey Report: Telecommunications Industry
In the second half of 2024, HR leaders from across the globe and across industries answered questions about their objectives for using AI, practices related to using AI, and…
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Collections|
AI in the HR Function
AI is expected to transform how HR works, what HR works on, and how HR engages with key stakeholders.In the second half of 2024 APQC conducted an Open Standards Benchmarking®…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Financial Services/Banking Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Telecommunications Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Telecommunications Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
Measure Spotlight Results
(1 - 5 of 639 Results)Selling, general, and administrative (SGA) costs per business entity employee
Percentage of HR time spent on administrative work out of HR time spent on administrative and strategic work
Employee engagement rate
Percentage of HR time spent on strategic work out of HR time spent on administrative and strategic work
HR customer satisfaction rate
