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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Presentation Slides
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
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Articles
Four Proven Strategies to Evaluate Communities of Practice
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Articles
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
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Case Study
Knowledge Management at Metlife
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Articles
Feedback an Important Indicator of KM's Value to Project Management
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Presentation Slides
Airbnb on Building Trust & Encouraging Knowledge Sharing (Slides)
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Webinars & Videos
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call)
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Collections
Knowledge Management Maturity Industry Reports (Collection)
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Data and Measures
2015 Knowledge Management Priorities in the Financial, Banking, and Accounting Industry Group
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Data and Measures
2015 Knowledge Management Priorities in the Software Industry
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Articles
Leverage Analytics to Enhance Search Results and Content Recommendations
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
