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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
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Presentation Slides
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Slides)
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Webinars & Videos
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Community Call)
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Articles
Chatbots and Intelligent Personal Assistants: Emerging Technologies for Knowledge Management
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Articles
Cognitive Computing and AI: Emerging Technologies for Knowledge Management
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Articles
Natural Language Processing: Emerging Technologies for Knowledge Management
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Articles
Smart Recommendation Systems: Emerging Technologies for Knowledge Management
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Articles
KM for Tomorrow's Workforce at Wipro
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Presentation Slides
Digital Intelligence: KM for Futuristic Business (Slides)
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Webinars & Videos
Digital Intelligence: KM for Futuristic Business (Community Call)
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Articles
Microsoft Makes Knowledge Accessible Through Artificial Intelligence and Bots
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Presentation Slides
The Human Cloud: Increasing Community in the Face of the Digital Age (Slides)
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Presentation Slides
Do's and Don'ts When Implementing a People-to-People Tool (Slides)
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Presentation Slides
The Role of Bots and AI in the Knowledge Ecosystem (Slides)
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Articles
Using Mobile Apps to Deliver Knowledge at the Teachable Moment
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
