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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Data and Measures
2021 PPM Priorities and Challenges: Services Industry
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Collections
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Articles
My Favorite Tool In the Process Toolkit Panel Discussion
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Presentation Slides
Transformation from Within: Our OpEx Journey
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Articles
Transforming Operational Excellence and BPM at Capital Group
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Articles
Building a Process Toolkit to Challenge the As-Is
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Webinars & Videos
Transformation from Within: Our OpEx Journey
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Data and Measures
Business Process Management Maturity Benchmarks: Financial Services/Banking Industry
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Collections
Managing Change
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
