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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
KM Adoption and Behavior Change: Advice from KM Leaders
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Data and Measures
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Promoting KM and Making It Stick in the Financial Services, Banking, and Insurance Industries
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Data and Measures
Promoting KM and Making It Stick in the Industrial Products Industry
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Articles
Five Classic Engagement Tactics for Communities of Practice
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Articles
Provide Training and Guidance for Community of Practice Roles
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Articles
World Bank KNOWbel Awards: Building a Knowledge-Driven Culture
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Presentation Slides
WBG KNOWbel Awards: Building a Knowledge Culture
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
