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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Engagement & Employee Experience Spotlights: Services Industry
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Reports & White Papers
Engagement & Employee Experience Spotlights: Financial Services/Banking Industry
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Data and Measures
People of Process Management Industry Spotlight: Financial Services/Banking
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Data and Measures
People of Process Management Industry Spotlight: Professional Services
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Reports & White Papers
HR Technology and Analytics Practices: Services Industry
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Reports & White Papers
HR Technology and Analytics Practices: Financial Services/Banking Industry
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Presentation Slides
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Data and Measures
Expense Reimbursement Key Benchmarks: Financial Services/Banking Industry
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Data and Measures
Expense Reimbursement Key Benchmarks: Services Industry
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Articles
How DN Tanks and Carla Zilka Improve and Monetize Process Improvement
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Articles
Adapting the Agile Mindset at Booz Allen Hamilton
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Articles
How Value Chains Can Help Organizations Bust Through Silos
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
