Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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Some best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice research have detailed, step-by-step launch processes to prepare new…
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All the best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have explicit roles for community support. This article summarizes…
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Articles|
Community of Practice Analytics
Several best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study use advanced analytical capabilities to evaluate their communities…
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Articles|
Connecting People Through Communities
Communities of practice are an excellent mechanism for facilitating connections among colleagues. Past research identified three features that help communities enable people…
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APQC’s 2017 Next-Generation Communities of Practice study identified five classic engagement strategies that remain popular in modern communities: executive support and…
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Almost all the best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice study have rewards and recognition schemes for their communities of practice…
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Four classic measurement strategies are prevalent among the organizations featured in APQC’s 2017 Next-Generation Communities of Practice study: evaluation of…
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The best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study provide a range of preparation resources for community leaders and…
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Social sites like Facebook, Twitter, and YouTube have been game changers for traditional consumer marketing strategies. Targeted ads are one aspect of this revolution, but…
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The best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have sharpened their marketing strategies to segment target audiences…
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APQC’s 2017 Next-Generation Communities of Practice study found that best-practice organizations integrate face-to-face collaboration into their primarily virtual CoPs. This…
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APQC’s 2017 Next-Generation Communities of Practice study found that best-practice organizations use central activity feeds—functionally similar to a Twitter tweet stream or…
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In APQC’s 2017 Next-Generation Communities of Practice study, the best-practice organizations have diverse approaches and attitudes toward integrating social networking into…
