Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
This report outlines nonprofit and research organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM…
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At APQC’s 2019 KM Conference, John Boden, vice president of information and member services for the Society for Petroleum Engineers (SPE), and Reid Smith, co-founder and CEO…
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While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value can be extremely challenging. At APQC's 2019 KM Conference,…
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To BBVA Knowledge Mangement Specialist Antonio Moneo, digital banking tools are making competition for clients more intense than ever. Organizations that cannot adapt quickly…
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Articles|
Engaging Experts in KM at Samaritan’s Purse
At APQC's 2019 KM Conference, Samaritan’s Purse Technical Content Coordinator Theresa Decker explained how a small training team in her international nonprofit partnered…
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Guatemala-based Corporación Multi Inversiones (CMI) is an agro-industrial corporation with two broad business areas: foods and capital. At APQC’s 2019 KM Conference, CMI…
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Presentation Slides|
Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence
The increasing volume of information and diversity of channels make it difficult to connect with the knowledge and subject matter experts needed to solve problems. As a…
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Presentation Slides|
Using Design Thinking to Strengthen CoP Leadership and Measurement
While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value to the organization can be extremely challenging. This presentation…
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Presentation Slides|
Setting up a Community of Practice for Data Scientists
This presentation from APQC's 2019 KM Conference describes the process for how BBVA set up a global community of practice for its data scientists. The community is based on…
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Presentation Slides|
Leveraging SMEs as KM Practitioners in a Humanitarian INGO
This presentation from APQC's 2019 KM Conference explores how a small training team in a humanitarian relief and development organization has come alongside a team of 20+…
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Presentation Slides|
10 Reasons Why You Need a Super User Network A-SAP
In this presentation from APQC's 2019 KM Conference, CMI’s Diego Alvarado gives insights into why implementing a super user network at CMI helped the organization to manage…
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Reports & White Papers|
Communicating About KM
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This report outlines best practices…
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