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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Leading and Leveraging Process At Pacific Northwest National Laboratory
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Data and Measures
2021 PPM Priorities and Challenges: Services Industry
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Data and Measures
Strategic Workforce Planning: Financial Services/Banking Industry Report
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Collections
Accounts Receivable and Collections Key Benchmarks
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Data and Measures
Accounts Receivable and Collections Key Benchmarks: Financial Services/Banking Industry
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Data and Measures
Accounts Receivable and Collections Key Benchmarks: Mining Industry
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Collections
Key Human Capital Benchmarks: Financial Services/Banking Industry
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Data and Measures
Training and Development Key Benchmarks: Financial Services/Banking Industry
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Articles
Putting the 'Enterprise' in ERM at a Banking Organization
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Collections
Enterprise Content and Collaboration in the Cloud
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Data and Measures
Supply Chain Management Employee Key Benchmarks: Financial Services/Banking Industry
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Data and Measures
Reward and Retain Key Benchmarks: Financial Services/Banking Industry
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
