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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Case Study
A KM Strategy to Improve Content Management at Prudential Financial
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
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Data and Measures
Enterprise Content and Collaboration in the Cloud: Financial Services/Banking Industry
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Presentation Slides
Exploring Excellence in Knowledge Management
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
