Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Data and Measures|
KM Benchmarks and Metrics: Petro-Chemical Industry Report
Learn how knowledge management programs in petro-chemical organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
Learn how knowledge management programs in banking and financial organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Insurance Industry Report
Learn how knowledge management programs in insurance organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
