Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Webinars & Videos|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
Learn how knowledge management programs in banking and financial organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Insurance Industry Report
Learn how knowledge management programs in insurance organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Healthcare Industry Report
Learn how knowledge management programs in healthcare organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Pharmaceutical Industry Report
Learn how knowledge management programs in pharmaceutical companies compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Case Study|
Knowledge Management at Liberty Mutual
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Liberty Mutual’s KM efforts were selected for inclusion…
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The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Management Sciences for Health’s KM efforts were selected…
Measure Spotlight Results
(1 - 3 of 3 Results)Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
