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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Data and Measures
Key Accounts Receivable Benchmarks at a Glance: Retail and Wholesale Industry
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Articles
How Bechtel Promotes KM Using Change Management
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization (Slides)
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Case Study
Knowledge Mapping in Action: Bechtel
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Case Study
Knowledge Management at Nalco
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Case Study
Knowledge Management at MWH Global
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Articles
Knowledge Days at the Global Environmental Facility
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Presentation Slides
GEF Knowledge Days (Slides)
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Data and Measures
Workspace Trends in Services Industries
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Articles
Big Thinkers, Big Ideas: Chip Conley
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Articles
Budgeting, Forecasting, and Reporting: FP&A Speed and Skills Make a Difference
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Articles
11 Secrets of Strong Leadership Cultures
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Case Study
Creating a Process Framework at Transfield Services
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Articles
How Knowledge Management Helps Firms Manage Complex Projects and Processes
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
