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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
Tips to Motivate Knowledge Sharing and Reuse (Community Call)
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Presentation Slides
Tips to Motivate Knowledge Sharing and Reuse (Slides)
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Case Study
Integrating KM into the Flow of Customer Support at Shopify
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Data and Measures
Promoting KM and Making It Stick in the Industrial Products Industry
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Case Study
Developing a Knowledge Sharing Culture at Consolidated Contractors Company
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Articles
How to Engage Business Stakeholders in Knowledge Mapping
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Articles
How Bechtel Promotes KM Using Change Management
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Articles
Provide Training and Guidance for Community of Practice Roles
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Articles
Five Classic Engagement Tactics for Communities of Practice
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Articles
Encouraging Millennials to Collaborate and Learn on the Job
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Presentation Slides
Connecting People and Knowledge - A Two-Pronged Approach
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Articles
Train Employees To Be Better Searchers and Consumers of Content
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Articles
KM Roundtable: What Will Make the Biggest Near-term Impact on KM?
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Articles
Align the Type and Format of Available Content to the Intended Audience
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
